1. Can I spread out my winter bill costs over the course of the year?
You can prepare for the unpredictable New England weather by signing up for our Equal Payment Plan. Using your typical oil consumption (approx. 800 gallons per year), we will spread your heating costs equally over 10 months. With this plan, you receive predictable payments.
2. I have had problems running out of oil in the past. Do you have a system in place to make sure this doesn't happen?
Yes. You can prevent expensive repair costs with an alarm system
called WESROC. Our WESROC system includes a computer chip placed on your heating system. It works like a security alarm and will contact us if the temperature in your home drops, the burner fails or the fuel level in your tank becomes low. Working 24 hours a day, WESROC allows us to remedy the situation before damage to your home sets in. Your home will be monitored during working hours, over the weekend and while you are on vacation. It's a perfect solution for second homes as well.
3. Why do oil prices rise and fall?
Home heating oil, natural gas, propane and electricity are traded on the commodities market which has a similar pattern to the rise and fall of the stock market. Home heating oil is one product that comes from the raw material referred to as crude oil.
The market reacts to a number of situations including supply and demand, supply interruptions or excess production. As a rule, when OPEC (Oil Producing Exporting Countries) rises or lowers their prices we adjust our pricing accordingly. If the world oil prices rise it does not mean that we get a bigger share of the increase. We operate on a fixed margin between our cost of doing business and the price of home heating oil.
Over the last 10 years when adjusted for inflation, heating oil is actually cheaper than it was in 1973. Crude oil will continue to fluctuate and we'll continue to be available for your heating and cooling needs 24 hours, 7 days a week.
4. Do you offer any guarantees?
Yes, we offer several guarantees including on-time service, automatic delivery, higher technician to customer ratio and an assortment of gift certificates if we don't deliver the service we promise.
5. What happens if the oil man doesn't show?
We always try to be on-time. If however, we're more than 1 hour late for your appointment, and have not called to reschedule, we will give you a $25 gift certificate to a local restaurant
or a credit of $25.00 on your account, and we'll reschedule the appointment for a time that is convenient for you.
6. Do you fill my tank automatically?
Yes, automatic delivery is at no cost to you. As every home is unique, oil consumption varies accordingly. We know how much your oil tank holds when it is full and how much your home uses based on monitoring your usage. These factors are calculated and condensed into a number called a K factor. Each customer has a K factor that is specific to their home. Once the K factor has been determined, the information is then converted to "degree days." ("Degree days" is a numeric value which quantifies the effect weather has on your oil consumption.) The computers then combine degree day information with your K factor to determine the actual delivery date for your home. This all translates down to two words: Automatic Delivery!
7. Suppose I need service on my heating system - what do I do?
We offer Service Protection Plans for oil-fired systems and gas-fired systems. We also offer
early bird maintenance specials for air-conditioning systems. Click here to learn more about our full coverage protection plans.
8. What other services do you offer?
We have a technician on call 24-hours a day, and expert heating engineers to determine any heating or hot water equipment you may need. We also offer our Handyman Services which has become a huge success and is growing neighborhood to neighborhood. We help customers to complete odd jobs around the house. Call us to clean screens, lower mowers, fix drips, eliminate leaks and squeaks, and tackle small repairs around the house. If we can't do the job ourselves, we will find someone who can.
9. How low do I turn the thermostat down when I leave the house?
We recommend no more than a 10 degree difference between the daytime and nighttime temperatures. Any greater variance will cost more to reheat objects than the savings on the temperature differential. If you are leaving your house for an extended period of time you run the risk of the house freezing if the system goes off for more than eight hours. Again, another solution would be our Low Temperature Alarm System (Wesroc) that will monitor the temperature in your home from our office 24 hours a day 7 days a week.
We also offer Programmable Thermostats! Automatically adjust your thermostat according to your weekday and weekend schedule. Your home temperature will be ready for you without having to think about it.